1. General Refund Policy
- We strive to ensure that our customers are satisfied with their purchases. However, refunds are only provided under specific conditions outlined below.
- Refund eligibility is subject to the type of product or service purchased and the circumstances surrounding the request.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
a. Defective Products or Services
- If the product or service delivered is defective, incomplete, or does not match the description provided on the website.
- The defect must be reported within 7 days of purchase.
b. Non-Delivery
- If you do not receive the purchased product or service within the stated delivery timeline due to an issue on our end.
c. Incorrect Charges
- If you were charged incorrectly or for an item/service you did not purchase.
d. Cancellations
- Cancellations initiated before the order is processed may be eligible for a full refund.
- Once the product/service is delivered, cancellation is not applicable.
3. Non-Refundable Items and Services
Certain items or services are non-refundable, including:
- Downloadable digital products once accessed or downloaded.
- Customized or personalized services/products already in progress or delivered.
- Subscription fees for services already rendered or partially used.
- Payment gateway processing fees or other transaction charges.
4. Refund Process
To request a refund, follow these steps:
- Contact Us via email at Vivekchourasiya720@gmail.com or through our support page at https://shopbag.biz/.
- Provide your order details, proof of purchase, and a clear explanation of the issue.
- Our team will review your request and may require additional information, such as photos, receipts, or further clarification.
- If approved, the refund will be processed within 7-14 business days through the original payment method.
5. Refund Exceptions
- If the issue arises due to customer error (e.g., incorrect input of details), we may not process a refund.
- Refunds may be declined if the request is submitted after the stated eligibility period.
6. Contact Information
For refund inquiries, please reach out to:
- Email: Vivekchourasiya720@gmail.com
- Phone: +91 8144562364
- Website Support Page: https://shopbag.biz/
We value your satisfaction and will do our best to address any concerns or issues promptly.